My Best Mover LLC

I moved from Buffalo NY to Ocala FL a few Months back with My Best Mover. They were absolutely amazing and very precise with their communication starting with the initial Moving Coordinator right down to the Customer Service. I know I was a pest blowing up Customer Service twice a week until I received my Delivery, but they were very helpful, and provided me Delivery updates as I requested them. They made my Cross- Country Move so much easier on me, especially with the packing. I’m in my late 40s and needed all the help I could get. The drivers were great, they loaded my items very quickly. I am uploading a few pictures of how my items were Delivered they showed up in the same condition as when they were first picked-up. Strapping my items down safe and tightly. I received my items a few days ago, only one little ding on the corner of my dining room table(nothing a little polish won’t fix). I will say this, kudos to the Delivery drivers that put my California King bed-frame back together, it was a headache.(They were tipped very well.)

Move size: 3 Bedroom Home Service cost: $4500

If you have a choice between burning your belongings and using My Best Mover LLC, I recommend burning your belongings.

Please learn from my mistakes - I've made them all this move and it has cost me dearly. I hope to someday get my belongings.

Mistake #1 - I used a moving broker. I didn't understand why people were so against moving brokers. Now I know.

Moving Brokers are not the people who are going to do the actual move. And this company doesn't communicate with the mover that gets the job. The mover didn't know that I had purchased a complete pack & unpack job until *the morning they were going to come* And it was a complete house. The movers showed up late (they had to buy packing materials they didn't know they were going to need) and ended up not finishing the job in the few hours remaining of the day.

Mistake #2 - This company gives you one price first, then after it's too late to break the contract or find another mover, they have a "QA call" where they *double* the price. They ask more questions during the QA call - questions they could easily have asked during the first call - and determine at that point that you are using more square feet than initially thought and therefore more than double the price. Oh, and they "talk with their manager" to "get a better rate" so you think they're helping you. They're not. It was their plan the whole time. So you have to pay extra at the end of this QA call.

Mistake #3 - Once the movers arrive, you've already paid the moving broker their share, you're committed, you need to move on this day and have no negotiation power. As soon as you exceed the arbitrary square footage number that the people *on the phone* made up, you are now faced with a 4x increase in price per square foot. We're talking an increase from 0.8 per sq ft to $5 per sq foot. If you want to bring your stuff, you have to pony up to the movers. This is how they manage to recover the money that the moving broker took off the top.

Mistake #4 - not printing the contract/having a copy. When it was time for delivery, it turns out that the moving company wants to charge me for having a smaller van because the 18 wheeler can't park on my street. This is again another con to get as much money out of me as possible. And it's "in the contract" under "additional expenses". A contract which is in one of the moving boxes.

Mistake #5 - believing the delivery date of the packers. They don't know. They promised us one date and here we are over a week later and still no furniture.

Lesson learned - once you hit your moving date, you no longer have any negotiation chips - your move and your furniture are all held hostage by the movers.

My Best Mover LLC knows this and takes full advantage of it at every turn. They get your business with a low price and raise it substantially when you have no other options. Avoid this company at all costs. I didn't, and it's costing me all.

Move size: 4 Bedroom Home Service cost: $17000

This company seems to have great customer service on the phone, but our move had been a series of shady events. First, they gave me an unbelievable quote and insisted I put $1700 down in cash immediately or I would lose the price. I admit to being a bit naive, but they explained they needed to plan in advance with the current market, and the quoted price was in our budget. Then, when they called to verify the move a month later, they more than doubled the price just days before our pick up. So I had no time to make alternate arrangements.

The young men who showed up in a Penske rental were a day and a half late. They were unprofessional in handling our things. They demanded more cash than was quoted to me and refused load my things until I paid it. I ended up not putting all furniture on the truck because we didn’t have the cash. We were not given an inventory of our things.

I waited 6 weeks for our delivery even though the loaders said they would see me the following week. I was unable to contact the carrier because the phone number was out of service. It turns out they contracted my things to 11even Movers and Storage. Within the 30 days we were never contacted by phone. I had to keep tracking down phone numbers as it changed. When I called a guy would answer “hey” and ask where we were moving from and to. “It’s in storage” or “it’s one the road” is the only info we were given by phone.

Our delivery finally came with just 2 hours notice at 4 pm on a Saturday. The young man demanded we pay him the cash before he would unload. Then, the 2 young kids set everything off the truck in our driveway and said they needed to go get dinner. I

Asked if they were coming back to put things in the house and assemble the furniture, which was part of the contract. They said yes, but I knew they wouldn’t come back to finish the job, so I sat on the bumper of the truck and demanded to take back and hold some my money. He refused. I insisted on taking a picture of his ID which was a Learners permit from New York. Then they drove off. My husband followed them and sure enough the got on the interstate and were gone.

Some of our inventory is missing, at least a mattress and ladder for our kids bunk bed. I’ll be sorting boxes in my garage today to make sure nothing else is missing.

When I called the My Best Mover customer service they

said there was nothing they could do to help me.

This has been a nightmare and I hope no one else ever books with this company! I feel robbed of money, and peace of mind!

Move size: 4 Bedroom Home Service cost: $12500

We are moving with the military and were told they are veteran owned. They quoted us one price and a few days before the move, QA called us and increased our priced from $5,000 to $7,000. We are only moving a 3BR townhome so I don’t know why it would be that much in the first place. Then 24 hours before the move we get a text from the movers saying to have cash prepared for pickup. I thought this was too sketchy and refused to hand someone over $2,000 in cash. Then they gave me some sketchy story about the truck breaking down and needing cash to fix it. Then they changed their mind and said I could Zelle them. The number that was texting me was a text to subscribe number from Hawaii. So they were using a fake number and the number they wanted me to Zelle this money to was to an individual living in CA. We have lost our initial deposit of $3,000 and I am completely sick. These people are running a scam.

Move size: 3 Bedroom Home Service cost: $7500

Their movers showed up upset because my belongings weren’t packed. After some words exchanged by myself and the driver they stepped outside to contact their manager. The manager said he was declining my move because I refused to pay the $2,400 additional price they wanted me to pay. I’ve already paid $1,300 deposit and was told I owed $1,700 half at pick up half at delivery. The manager then told me how much of a piece of crap I was for not paying this additional price and to get a uhaul and do it myself. I called my best movers customer service and was disrespected by them as well. They laughed in my face and told me they weren’t giving my deposit back. They continued to hang up on me and leave me on hold for an extended period of time. This company is a scam and I highly do not recommend. They should be closed down. Seems like the unhappy customers are all long distance customers. Why accept the move if you will treat your customers like crap? If the move is too long do not accept it.

Move size: 2 Bedroom Home Service cost: $3000

1. I gave exact dimensions of all of my items to Isabelle and she told me I had a small move that would be 490 cubic feet (3430 lbs). Isabelle left out 2 box spring/1 mattress instead of 2 beds which I didn’t find out until my quality assurance appointment with Jordan.

2. Isabelle promised I would get a 26 ft box truck to myself that was on its way to Springfield, IL and she even put me on hold to confirm with dispatch. Isabelle wouldn’t give me this in writing because she knew I wouldn’t be getting an entire truck to myself because my move was small.

3. At my quality assurance appointment with Jordan on June 2, 2022, Jordan informs me over the phone that I actually have 568 cubic feet of items and I have to pay more.

4. All moving services LLC arrives June 4, 2022 at 4:00 PM not the 10:00-12:00 we were told by dispatch. The driver says that I have more items than can fit in the empty truck and have 100 cubic ft more of inventory for a total of 668 cubic feet even though the inventory is accurate from my quality assurance appointment and Sylvie from customer service says I either pay more or lose my entire deposit that I made. So I have to fork up another $235.88 the day of after the banks have already closed. They also damaged the door frame moving the sectional pieces.

When they finish the move at 6:30 PM June 4,2022 My entire move was 52 items and only took up 25% of the 26 ft box truck and the driver said initially that the items wouldn’t fit.

5. I was told by Lauren at My Best Mover LLC customer service that since All Moving Services LLC came to pick the items up early they would place the items at their hub in a secure location. The driver told me he was going to leave my items on the truck at their hub.

So they told me:

1. I would be given my own private 26 ft box truck: I didn’t.

2. My items wouldn’t fit in the 26 ft box truck: They did with plenty of room to put other moves.

3. My items wouldn’t just be left on the truck they would be stored securely at no cost to me: Nope. The driver of All Moving Services says they are going to be left on the truck in Chicago.

So three untruthful statements, or as I like to call them, lies.

Don’t use this company. If you can avoid brokers entirely.

Move size: 2 Bedroom Home Service cost: $4491

I seriously regret hiring My Best Movers LLC to coordinate my interstate move and had a bad experience with them all around. (AVOID MOVING BROKERS PERIOD! I didn't know any better. Lesson learned.) To start, I was completely misled about the total cost of the move by sales rep, Andrew Price. I wouldn't say he outright lied to me, but he was clearly dishonest. The initial estimated total cost with under $2500; I ended up spending more than twice that to move the equivalent of a small one-bedroom apartment (400 cubic feet) from North Carolina to West Virginia. Totally unacceptable, wish I'd done the whole move myself. These people bled me dry. In the end, the move got done, and the mover himself was awesome (find actual movers, do NOT contract with one of the brokers, they are con-men to the core). Icing on the cake: they sent TWO different moving companies to the pickup in NC, so we had two trucks on the block at one point vying for the job. Funny thing is, the movers who showed up second didn't seem phased that another company had beat them to the job, almost as if it happens all the time. What a sh*t show. 

Move size: Partial Move Service cost: $5100